Clinician

My client is interested in the iBOTtm Personal Mobility Device (PMD) How do I get more information about the product?

Please go to our website at mobiusmobility.com or give us a call at 866-956-2432, we would be happy to help.

What is the process for issuing an iBOTtm PMD to one of my clients?

  • Similar for your process for any other mobility device: Get a physician order, complete a clinical exam. Contact Mobius Mobility who will remote in, to assist with completing the order form.
  • Currently, clients will need to travel to Mobius Mobility for final fitting and training. This usually takes 2-3 days and we will assist with the scheduling (as well as making the trip both engaging and fun!)

Where is Mobius Mobility located?

286 Commercial St. Manchester, NH 03101

When will the iBOTtm PMD be available?

We expect to start production in the third quarter of this year.

What should my client expect when planning for their iBOTtm PMD fitting and training?

The client will work with Mobius Mobility to identify dates that work for everyone. He/she will travel to Manchester New Hampshire where they can stay at one of the nearby accessible hotels where we have preferred rates.  We will have 2-3 days scheduled for each client, that includes: fitting of the device per the clinician order form with our in-house ATP, followed by training in our new state of the art training facility.

Are clients’ travel and lodging costs included in the price of the iBOTtm PMD during the fitting and training period?

Generally, not, but we can assist with reservations and getting the best rates. We understand that travel costs may be a barrier for some clients and will be expanding our geographic reach in the future.  In the meantime, if travel would be an undue hardship for a particular client please call us so we can discuss.

Anything I can do the get my client’s order processed quickly?

  • Actual device build time is 2-3 weeks from receipt of completed paperwork.
  • Send in a FULLY completed wheelchair clinic evaluation, signed physician order and assessment form.

Does the iBOTtm PMD accept custom seating?

The iBOTtm PMD offers seating options including Motion Concepts UltraLow Maxx rehab seating and Tilite Active seat from 16-20 inches wide.

How much upper body strength does a client need to climb stairs independently?

  • It’s more about technique than strength, but a user should be able to grab hold of a railing with both hands.
  • Stair climbing will be part of the training and assessment when the user is at Mobius Mobility.

Can anyone in the iBOTtm PMD stair climb?

Some people are able to complete stair climbing independently following training. Others require a trained helper using the assist handle mounted on the seat back to complete the task. In instances where there is not a trained individual present, stair climbing should not be attempted.

I’m concerned my client won’t be able to use the stair climbing or balance mode, is there anything that can be done to remove access to these functions?

Following clinician input and user training, if balance or stair mode are not recommended, those functions can be turned off.

Is the iBOTtm PMD approved for airline travel with its lithium-ion batteries?

YES!  The batteries meet the FAA requirements for wheelchair transport.

Can my client buy an iBOTtm PMD directly from Mobius Mobility?

Yes – with a prescription, clinical evaluation and referral. We can work directly with you and your client.

If my client has a problem with his or her iBOTtm PMD, who can fix it?

Call us at 866-956-2432. We will try and help work through any needs over the phone.  We will also assist if parts need to be ordered or if the device needs to be sent back to us at Mobius Mobility.

What should a client do if there are error icons or codes on a client’s device?

Call us at 866-956-2432. We can help identify the problem and identify a solution.

How does a client get an iBOTtm PMD back to NH if it needs repair work? What does a client use in the meantime?

Just give our service group a call at 866-956-2432. We will assist with a Returned Material Authorization (RMA). Unfortunately, we do not send out short term loaners.

Who in my community supports routine chair maintenance and repair work?

If the maintenance and repair need involve seating, cushions, seating accessories, or soft goods contact the seating manufacturer for your client’s particular iBOTtm If the need involves the power base or error icons/codes on the user controller, call Mobius Mobility at 866-956-2432.

Is iBOTtn PMD covered by insurance?

Each insurance company is different and there are different types of insurance coverage. You should check with a benefits advisor to find out what their requirements are and whether the iBOT is covered for your client.

Does Mobius Mobility file the insurance claim?

Mobius Mobility does not file claims with Medicare, Medicaid or private insurance. Mobius Mobility will provide the user or clinician appropriate paperwork to file a claim.

Is there a lower cost if a client doesn’t use the stair climbing mode?

The cost is the same, whether or not you utilize all the available modes.

Will a change in body weight impact how the iBOTtm PMD operates? Do I need to do anything?

Changes to weight, weight distribution (body shape) or adjustments to seating may occur over the lifetime of your iBOTtm PMD.  If you notice an increase in the amount of space needed when transitioning in or out of balance mode, we advise refitting of your center of gravity (CG Fit).  Call us at 866-956-2432 and we can help with that.

How do prescribing clinicians communicate with Mobius Mobility to actually write the prescription for the iBOTtm PMD?

We have clinicians on staff to assist you. Once the order process has been started for your client one of our clinicians will be assigned and available to communicate via phone and HIPAA-compliant video conferencing.

Is there anything the iBOTtm PMD can’t do?

  • The iBOTtm PMD is designed only for use in accordance with the user’s manual, by individuals who have been assessed and trained in the safe and effective use of the device.
  • Certain types of terrain and obstacles are not appropriate for the iBOTtm PMD, and some driving modes should not be used in certain situations and terrain.
  • The iBOTtm PMD does not determine the appropriate mode selection for the environment and terrain. It is up to the user to select the appropriate mode, given the obstacle, terrain and slope.  See user manual for details.

Can the iBOTtm PMD be used as a seat in a motor vehicle?

That option is not currently available – check back for updates.

What’s different in this product from the original iBOTtm 4000 Mobility System?

There have been many updates and improvements made in the new the iBOTtm These include reduced weight, new battery technology, streamlined user controls, and the addition of a wider selection of seating options.

Does the iBOTtm PMD come in different colors?

Clients can have any color, as long as it’s black.

Just kidding.  The power base currently comes in black and there are different color options for the TiLite Active seat.

User

I’m interested in the iBOTtm Personal Mobility Device (PMD)– how do I get more information about the product?

Please go to our website at mobiusmobility.com or give us a call at 866-956-2432, we would be happy to help.

How do I get an iBOTtm PMD?

  • It’s pretty similar to the way you get any other mobility device, with a few key differences.
  • The iBOTtm PMD is a prescription medical device. So, the first step is to make an appointment with your doctor who will determine if an IBOTtm PMD is appropriate for you.  Your doctor will then refer you to a physical therapist in your area, who will select the seat and relevant seat sizes and dimensions for you.
  • We’ll work with your physical therapist to specify and order the seat for you. At the same time, we’ll begin building the iBOTtm PMD power base which will be matched with your seat.
  • You’ll will need to travel to our offices for final fitting and training. We’ll contact you to schedule this visit once your seat and power base are ready.  Training usually takes 2-3 days, and is conducted in our new state-of-the-art facility in Manchester, NH.  Think of it like flight school, but exclusively for iBOTtm PMD pilots!  We will assist with the scheduling (as well as making the trip both engaging and fun!)

Where is Mobius Mobility located?

286 Commercial St. Manchester, NH 03101

When will the iBOTtm PMD be available?

We expect to start production in the third quarter of this year.

What should I expect when planning for their iBOTtm PMD fitting and training?

You’ll work with our user support team to identify dates that works for you. You’ll travel to Manchester, New Hampshire where you can stay at one of the nearby accessible hotels where we have preferred rates.  We will have 2-3 days scheduled for you, but this can take a bit less or more time depending on your specific needs.  This time will be used to confirm your seating specifications, fit the device to you, followed by training and a lot of fun iBOTtm PMD drive time in our new state of the art training facility.

Are travel and lodging costs included in the price of the iBOTtm PMD during the fitting and training period?

Generally not, but we can assist with reservations and getting the best rates. We understand that travel costs may be a barrier for some folks and will be expanding our geographic reach in the future.  In the meantime, if travel would be an undue hardship for you please let us know.

Anything I can do to get my iBOTtm PMD as fast as possible?

  • Actual device build time is 2-3 weeks from receipt of completed paperwork.
  • Work with your doctor and physical therapist so they can send us a FULLY completed wheelchair clinic evaluation, signed physician order, and assessment form.
  • Keep us updated on any changes to your schedule

Does the iBOTtm PMD accept custom seating?

The iBOTtm PMD offers seating options including Motion Concepts UltraLow Maxx rehab seating and TiLite Active seat from 16-20 inches wide.

How much upper body strength do I need to climb stairs independently?

  • It’s more about technique than strength, but to climb stairs you should be able to grab hold of a railing with both hands.
  • Stair climbing will be part of the training and assessment when you are at Mobius Mobility for training.

Can anyone in the iBOTtm PMD stair climb?

Some people are able to complete stair climbing independently following training. Others require a trained helper using the assist handle mounted on the seat back to complete the task. In instances where there is not a trained individual present, stair climbing should not be attempted.

Is the iBOTtm PMD approved for airline travel with its lithium-ion batteries?

YES!  The batteries meet the FAA requirements for wheelchair transport.

Can I buy an iBOTtm PMD directly from Mobius Mobility?

Yes – with a prescription, clinical evaluation, and referral. We work directly with you and your physical therapist to make it as easy as possible.

If I have a problem with my iBOTtm PMD, who can fix it?

Call us at 866-956-2432. We will try and help work through any needs over the phone.  We will also assist if parts need to be ordered or if the device needs to be sent back to us at Mobius Mobility.

What should I do if there are error icons or codes on my iBOTtm PMD?

Call us at 866-956-2432. We can help identify the problem and identify a solution.

How do I get an iBOTtm PMD back to NH if it needs repair work? What do I use in the meantime?

Just give our service group a call at 866-956-2432. We will assist you with a Returned Material Authorization (RMA). Unfortunately, we do not send out short term loaners.

Who in my community supports routine chair maintenance and repair work?

If the maintenance and repair need involve seating, cushions, seating accessories, or soft goods contact the seating manufacturer for your client’s particular iBOTtm If the need involves the power base or error icons/codes on the user controller, call Mobius Mobility at 866-956-2432.

Is iBOTtn PMD covered by insurance?

Each insurance company is different and there are different types of insurance coverage. You should check with a benefits advisor to find out what their requirements are and whether the iBOT is covered for your client.

Does Mobius Mobility file the insurance claim?

Mobius Mobility does not file claims with Medicare, Medicaid or private insurance. Mobius Mobility will provide the user or clinician appropriate paperwork to file a claim.

Is there a lower cost if a client doesn’t use the stair climbing mode?

The cost is the same, whether or not you utilize all the available modes.

Will a change in body weight impact how the iBOTtm PMD operates? Do I need to do anything?

Changes to weight, weight distribution (body shape) or adjustments to seating may occur over the lifetime of your iBOTtm PMD.  If you notice an increase in the amount of space needed when transitioning in or out of balance mode, we advise refitting of your center of gravity (CG Fit).  Call us at 866-956-2432 and we can help with that.

How does my doctor and physical therapist communicate with Mobius Mobility to actually write the prescription for the iBOTtm PMD?

We have clinicians on staff to assist you. Once the order process has been started for your client one of our clinicians will be assigned and available to communicate via phone and HIPAA-compliant video conferencing.

Is there anything the iBOTtm PMD can’t do?

  • The iBOTtm PMD is designed only for use in accordance with the user’s manual, by individuals who have been assessed and trained in the safe and effective use of the device.
  • Certain types of terrain and obstacles are not appropriate for the iBOTtm PMD, and some driving modes should not be used in certain situations and terrain.
  • The iBOTtm PMD does not determine the appropriate mode selection for the environment and terrain. It is up to the user to select the appropriate mode, given the obstacle, terrain and slope.  See user manual for details.

Can the iBOTtm PMD be used as a seat in a motor vehicle?

That option is not currently available – check back for updates.

What’s different in this product from the original iBOTtm 4000 Mobility System?

There have been many updates and improvements made in the new the iBOTtm These include reduced weight, new battery technology, streamlined user controls, and the addition of a wider selection of seating options.

Does the iBOTtm PMD come in different colors?

Clients can have any color, as long as it’s black.

Just kidding.  The power base currently comes in black and there are different color options for the TiLite Active seat.