USER
I’m interested in the iBOT® PMD. How do I get more information about the product?
Please go to our technical specifications page at https://mobiusmobility.com/tech-specs/ or call us at 1-833-3GO-IBOT (1-833-346-4268.) We would be happy to help.
How do I get an iBOT® PMD?
- It’s pretty similar to the way you get any other mobility device, with a few key differences.
- The iBOT® PMD is a prescription medical device. So, the first step is to get a physician order for a wheelchair evaluation with an occupational or physical therapist in your area. They will determine whether the iBOT® PMD is appropriate for you and determine your seating and mobility needs.
- We’ll communicate with your clinician to specify and order the seat for you. At the same time, we’ll begin building the iBOT® PMD power base which will be matched with your seat.
- You’ll need to travel to our offices for final fitting and training. We’ll contact you to schedule this visit once your seat and power base are ready. Training usually takes 2-3 days, and is conducted in our new state-of-the-art facility in Manchester, NH. Think of it like flight school, but exclusively for iBOT® PMD pilots! We will assist with the scheduling (as well as making the trip both engaging and fun!).
Where is Mobius Mobility located?
540 N. Commercial St., Suite 310
Manchester, NH 03101
Is the iBOT® PMD currently available?
The iBOT® PMD is being manufactured and is available for purchase! For additional information, please call us at 1-833-3GO-IBOT (1-833-346-4268).
What should I expect when planning for iBOT® PMD fitting and training?
You’ll work with our user support team to identify dates that work for you. You’ll travel to Manchester, New Hampshire where you can stay at one of the nearby accessible hotels where we have preferred rates. We will have 2-3 days scheduled for you, but this can take a bit less or more time depending on your specific needs. This time will be used to confirm your seating specifications, fit the device to you, followed by training and a lot of fun iBOT® PMD drive time in our new state of the art training facility.
Are travel and lodging costs included in the price of the iBOT® PMD during the fitting and training period?
Generally not, but we can assist with reservations and getting the best rates. We understand that travel costs may be a barrier for some folks and will be expanding our geographic reach in the future. In the meantime, if travel would be an undue hardship for you please let us know.
Anything I can do to get my iBOT® PMD as fast as possible?
- Actual device build time is 2-3 weeks from receipt of completed paperwork.
- Work with your doctor and clinician so they can send us a FULLY completed wheelchair clinic evaluation, signed physician order, and assessment form.
- Keep us updated on any changes to your schedule.
Does the iBOT® PMD accept custom seating?
The iBOT® PMD offers seating options including Motion Concepts UltraLow Maxx rehab seating from 16-20 inches wide.
How much upper body strength do I need to climb stairs independently?
It’s more about technique than strength, but to climb stairs you should be able to grab hold of a railing with both hands. Stair climbing will be part of the training and assessment when you are at Mobius Mobility for training.
Can anyone in the iBOT® PMD stair climb?
Some people are able to complete stair climbing independently following training. Others require a trained helper using the assist handle mounted on the seat back to complete the task. In instances where there is not a trained individual present, stair climbing should not be attempted.
Is the iBOT® PMD approved for airline travel with its lithium-ion batteries?
YES! The batteries meet the FAA requirements for wheelchair transport.
Where do I find a dealer to support me in ordering an iBOT® PMD? Can an iBOT® PMD be purchased from a local medical store?
The iBOT® PMD can only be purchased directly from Mobius Mobility at this time.
If I have a problem with my iBOT® PMD, who can fix it?
Call us at 1-833-3GO-IBOT (1-833-346-4268). We will try and help work through any needs over the phone. We will also assist if parts need to be ordered or if the device needs to be sent back to us at Mobius Mobility.
What should I do if there are error icons or codes on my iBOT® PMD?
Call us at 1-833-3GO-IBOT (1-833-346-4268). We can help identify the problem and identify a solution.
How do I get an iBOT® PMD back to NH if it needs repair work? What do I use in the meantime?
Just give our service group a call at 1-833-3GO-IBOT (1-833-346-4268). We will assist you with a Returned Material Authorization (RMA). Unfortunately, we do not send out short term loaners.
Who in my community supports routine chair maintenance and repair work?
If the maintenance and repair need involves seating, cushions, seating accessories, or soft goods contact the seating manufacturer for your particular iBOT® PMD. If the need involves the power base or error icons/codes on the user controller, call Mobius Mobility at 1-833-3GO-IBOT (1-833-346-
Is the iBOT® PMD covered by insurance?
Each insurance company is different and there are different types of insurance coverage. You should check with a benefits advisor to find out what their requirements are and whether the iBOT® PMD is covered.
Does Mobius Mobility file the insurance claim?
Mobius Mobility does not file claims with Medicare, Medicaid or private insurance. Mobius Mobility will provide the user or clinician appropriate paperwork to file a claim.
I don’t have the funds to purchase an iBOT® PMD, but I think it is the best device for me. Do you have any suggestions for funding options?
Please call us at 1-833-3GO-IBOT (1-833-346-4268) and we will provide you with information and resources.
Is there a lower cost if I don’t use the stair climbing mode?
The cost is the same, whether or not you utilize all the available modes.
Will a change in body weight impact how the iBOT® PMD operates? Do I need to do anything?
Changes to weight, weight distribution (body shape) or adjustments to seating may occur over the lifetime of your iBOT® PMD. If you notice an increase in the amount of space needed when transitioning in or out of balance mode, we advise refitting of your center of gravity (CG Fit). Call us at 1-833-3GO-IBOT (1-833-346-4268) and we can help with that.
How does my doctor and physical therapist communicate with Mobius Mobility to actually write the prescription for the iBOT® PMD?
We have clinicians on staff to assist you. Once the order process has been started one of our clinicians will be assigned and available to communicate via phone and HIPAA-compliant video conferencing.
Is there anything the iBOT® PMD can’t do?
The iBOT® PMD is designed only for use in accordance with the user’s manual, by individuals who have been assessed and trained in the safe and effective use of the device.
Certain types of terrain and obstacles are not appropriate for the iBOT® PMD, and some driving modes should not be used in certain situations and terrain.
Can the iBOT® PMD be used as a seat in a motor vehicle?
That option is not currently available – check back for updates.
What’s different in this product from the original iBOT® 4000 Mobility System?
There have been many updates and improvements made to the new the iBOT® PMD. These include reduced weight, new battery technology, streamlined user controls, and the addition of a wider selection of seating options. See our tech specs and history page for more information.
What if I want to sell my iBOT® PMD to another person?
You should be aware of, and disclose the following information to any potential purchaser of your iBOT® PMD:
- The iBOT® PMD is sold by prescription only.
- Mobius Mobility LLC provides a Limited Warranty to the original retail purchaser of an iBOT® PMD, which is non-transferable.
- Any individual, who has purchased an iBOT® PMD through a previous owner, must undergo the Mobius Mobility LLC ordering process which consists of securing an authorized physician prescription and completing the Mobius Mobility LLC fitting and training process at the company location in Manchester, NH.
- Mobius Mobility LLC will not provide customer, technical, or Product service support to any subsequent owner of an iBOT® PMD who has not successfully completed the ordering process.
- Any charges incurred as a result of any changes made to the Product during the fitting process, shall be the sole responsibility of the individual who has purchased or otherwise obtained an iBOT® PMD by other means from a previous owner or their representatives, successors, or heirs.
CLINICIAN
My client is interested in the iBOT® PMD. How do I get more information about the product?
Please go to our technical specifications page at https://mobiusmobility.com/tech-specs/ or call us at 1-833-3GO-IBOT (1-833-346-4268). We would be happy to help.
What is the process for issuing an iBOT® PMD to one of my clients?
- Similar for your process for any other mobility device: Get a physician order, complete a clinical exam. Contact Mobius Mobility at 1-833-3GO-IBOT (1-833-346-4268) and we will remote in, to assist with completing the order form.
- Currently, clients will need to travel to Mobius Mobility for final fitting and training. This usually takes 2-3 days and we will assist with the scheduling (as well as making the trip both engaging and fun!).
Where is Mobius Mobility located?
540 N. Commercial St., Suite 310
Manchester, NH 03101
Is the iBOT® PMD currently available?
The iBOT® PMD is being manufactured and is available for purchase! For additional information, please call us at 1-833-3GO-IBOT (1-833-346-4268).
What should my client expect when planning for their iBOT® PMD fitting and training?
The client will work with Mobius Mobility to identify dates that work for everyone. He/she will travel to Manchester, New Hampshire where they can stay at one of the nearby accessible hotels where we have preferred rates. We will have 2-3 days scheduled for each client, that includes: fitting of the device per the clinician order form with our in-house ATP, followed by training in our new state of the art training facility in Manchester, New Hampshire.
Are clients’ travel and lodging costs included in the price of the iBOT® PMD during the fitting and training period?
Generally, not, but we can assist with reservations and getting the best rates. We understand that travel costs may be a barrier for some clients and will be expanding our geographic reach in the future. In the meantime, if travel would be an undue hardship for a particular client please call us so we can discuss.
Anything I can do the get my client’s order processed quickly?
- Actual device build time is 2-3 weeks from receipt of completed paperwork.
- Send in a FULLY completed wheelchair clinic evaluation, signed physician order and assessment form.
Does the iBOT® PMD accept custom seating?
The iBOT® PMD offers seating options including Motion Concepts UltraLow Maxx rehab seating from 16-20 inches wide.
How much upper body strength does a client need to climb stairs independently?
- It’s more about technique than strength, but a user should be able to grab hold of a railing with both hands.
- Stair climbing will be part of the training and assessment when the user is at Mobius Mobility.
Can anyone in the iBOT® PMD stair climb?
Some people are able to complete stair climbing independently following training. Others require a trained helper using the assist handle mounted on the seat back to complete the task. In instances where there is not a trained individual present, stair climbing should not be attempted.
I’m concerned my client won’t be able to use the stair climbing or balance mode, is there anything that can be done to remove access to these functions?
Following clinician input and user training, if balance or stair mode are not recommended, those functions can be turned off.
Is the iBOT® PMD approved for airline travel with its lithium-ion batteries?
YES! The batteries meet the FAA requirements for wheelchair transport.
Where do I find a dealer to support me in helping a client ordering an iBOT® PMD? Can an iBOT® PMD be purchased from a local medical store?
The iBOT® PMD can only be purchased directly from Mobius Mobility at this time.
Can my client buy an iBOT® PMD directly from Mobius Mobility?
Yes – with a prescription, clinical evaluation and referral. We can work directly with you and your client.
If my client has a problem with his or her iBOT® PMD, who can fix it?
Call us at 1-833-3GO-IBOT (1-833-346-4268). We will help work through any needs over the phone. We will also assist if parts need to be ordered or if the device needs to be sent back to us at Mobius Mobility.
What should a client do if there are error icons or codes on a client’s device?
Call us at 1-833-3GO-IBOT (1-833-346-4268). We can help identify the problem and identify a solution.
How does a client get an iBOT® PMD back to New Hampshire if it needs repair work? What does a client use in the meantime?
Just give our service group a call at 1-833-3GO-IBOT (1-833-346-4268). We will assist with a Returned Material Authorization (RMA). Unfortunately, we do not send out short term loaners.
Who in my community supports routine chair maintenance and repair work?
If the maintenance and repair need involves seating, cushions, seating accessories, or soft goods contact the seating manufacturer for your particular iBOT® PMD. If the need involves the power base or error icons/codes on the user controller, call Mobius Mobility at 1-833-3GO-IBOT (1-833-346-4268).
Is the iBOT® PMD covered by insurance?
Each insurance company is different and there are different types of insurance coverage. You should check with a benefits advisor to find out what their requirements are and whether the iBOT® PMD is covered for your client.
Does Mobius Mobility file the insurance claim?
Mobius Mobility does not file claims with Medicare, Medicaid or private insurance. Mobius Mobility will provide the user or clinician appropriate paperwork to file a claim.
My client doesn’t have the funds to purchase an iBOT® PMD, but we think it is the best device for them. Do you have any suggestions for funding options?
Please call us at 1-833-3GO-IBOT (1-833-346-4268) and we will provide you with information and resources.
Is there a lower cost if a client doesn’t use the stair climbing mode?
The cost is the same, whether or not your client utilizes all the available modes.
Will a change in body weight impact how the iBOT® PMD operates? Do I need to do anything for my client?
Changes to a client’s weight, weight distribution (body shape) or adjustments to seating may occur over the lifetime of an iBOT® PMD. If you notice an increase in the amount of space needed when a client is transitioning in or out of balance mode, we advise refitting of your center of gravity (CG Fit). Call us at 1-833-3GO-IBOT (1-833-346-4268) and we can help with that.
How do prescribing clinicians communicate with Mobius Mobility to actually write the prescription for the iBOT® PMD?
We have ATP’s on staff to assist you. Once the order process has been started for your client one of our ATP’s will be assigned and available to communicate via phone and HIPAA-compliant video conferencing.
Is there anything the iBOT® PMD can’t do?
- The iBOT® PMD is designed only for use in accordance with the user’s manual, by individuals who have been assessed and trained in the safe and effective use of the device.
- Certain types of terrain and obstacles are not appropriate for the iBOT® PMD, and some driving modes should not be used in certain situations and terrain.
- The iBOT® PMD does not determine the appropriate mode selection for the environment and terrain. It is up to the user to select the appropriate mode, given the obstacle, terrain and slope. See user manual for details.
Can the iBOT® PMD be used as a seat in a motor vehicle?
That option is not currently available – check back for updates.
What’s different in this product from the original iBOT® 4000 Mobility System?
There have been many updates and improvements made to the new iBOT® PMD. These include reduced weight, new battery technology, streamlined user controls, and the addition of a wider selection of seating options. See our tech specs and history page for more information.
