What makes the iBOT unique?

In the past, the iBOT® has been known only as the stair-climbing wheelchair. It’s true that users can climb stairs on their own or with the help of an assistant – but the device can do so much more!

Below are a few of its features: 

  • 6 available modes in 1 device – Standard, 4-Wheel, Balance, Stair, Docking* and Remote.
  • Navigate varied terrain – sand, snow, grass, gravel, uneven surfaces – then drive inside; one device to meet all needs.
  • Leave the dirt outside – the closed design allows for hosing off the base of dirt and grime.
  • Ability to climb 5” obstacles, such as curbs, and traverse slopes up to 12 degrees in 4-Wheel Mode .
  • In 4-Wheel and Balance Modes, the iBOT® maintains its seat angle automatically, which is called Terrain Following.
  • Tire rotation technique to allow for continued driving until a flat tire is repaired.
  • Transportability – in Remote Mode, the iBOT® can fold and climb a 20-degree slope to be loaded in a vehicle using portable ramps. No modified vehicle required.
  • Ability for a user solely, or with help of an assistant, to climb stairs.
  • Lithium-ion battery technology – these lightweight batteries are more efficient and offer longer battery life.
  • Ability to use the iBOT® as a seat in a Motor Vehicle with EZ Lock Docking or 4-Point Tie Down*.
  • Powerbase weight of ~175 lbs.
  • Reduced reliance on caregivers, allowing more activities of daily living to be performed independently!

*When all seating components meet occupied seating requirements

Is there anything the iBOT® can’t do?

Like any medical device, it’s important to use the iBOT® PMD only in accordance with the user manual and provided training. For example, the iBOT® does not determine the appropriate mode selection for the environment or terrain; that is up to you, the user.

Is the iBOT® cleared by the FDA?

Yes, the FDA has provided clearance for the iBOT® PMD for sale in the US.

What is the process for getting the iBOT®?
  1. See your physician and receive a prescription for an iBOT® PMD. The iBOT® is a medical device and does require a prescription.
  2. See a seating specialist at a wheelchair clinic in your area for a full wheelchair evaluation. During this appointment, an Assistive Technology Professional (ATP) from Mobius Mobility will attend virtually using a HIPAA-compliant video conferencing platform. 
  3. Please let us know as soon as your seating evaluation appointment is scheduled. From there we set up a time for fitting and training.

Check out this blog post for additional details:

Where do I find a dealer to support me ordering an iBOT®? Can I purchase an iBOT® from my local medical store?

The iBOT® PMD is purchased directly from Mobius Mobility in the United States and 2KERR in the Netherlands (for EU purchases please visit www.meetibot.com). Veterans who receive care through the VA may be eligible to receive an iBOT® through VA FSS #36F79721D0202. At this time, these are the only authorized dealers.

Current certified training facilities in the US include:

  • Casa Colina in Pomona, California
  • The Ohio State University Wexner Medical Center Wheelchair Seating & Mobility Clinic

VA SCI/D Centers

  • Reach out to your VA clinical team and ask about the iBOT®
  • Contact us to learn more about iBOT® training through the VA


Can I borrow an iBOT® for a week to make sure it works for me before buying one?

Currently, the only option is to do a demo with Mobius Mobility either at our facility in Manchester, NH, at an expo or event we are attending, or during an in-service/demo day in your local area. Please contact our customer experience team to find out when we will be in your area by emailing info@mobiusmobility.com.

Can I rent an iBOT® for a trip I have coming up (going to the beach, Disney, international travel)?

Unfortunately, no. This is a prescription medical device that requires fitting and training, so rentals are not an option.

I need to demo the iBOT® before my therapist/payer will purchase one – how can I make this happen?

Please contact us at info@mobiusmobility.com or 1-833-346-4268. Demos are offered at our facility by appointment. We also offer demo opportunities across the country at expos and individual facilities. We are happy to let you know when we will be in your area.

What will training consist of?

You will spend 2-3 days at our training facility in Manchester, NH, or at another approved training facility, for comprehensive training. Training time varies. Training modules will cover device components, operation and environments of use in all modes, and maintenance. 

Training is required for all users and is mandated per the FDA.

The iBOT® is a multi-modal device that offers features to help you access a wider variety of environments and situations – so even longtime wheelchair users will need training. If you cannot travel to Manchester, NH, we will work with you to schedule a more local training.

I am an original iBOT® user, do I have to come to training?

Yes. Training is required for all users of the iBOT® Personal Mobility Device. The iBOT® has been updated since the original version, and this is mandated by the FDA. For many previous users, training on the new iBOT® will go quickly due to the similarities.

Where is Mobius Mobility located?

540 N. Commercial St. 
Suite 310
Manchester, NH 03101

Is the iBOT® available internationally?

The iBOT® is available in the United States and the European Union. When purchasing in the US, potential users must have a prescription from a doctor in the United States and take delivery of the iBOT® at our facility in Manchester, NH or at a certified training location.

We are actively working on expanding our market and hope to extend further soon. We would be happy to take your contact information and reach out to you later when we reach your area.

For European inquiries please contact:

2KERR

Parallelweg 21
5321 JA Hedel
The Netherlands

Phone number: 0031 (0)88 045 0707
info@meetibot.com

Where is the iBOT® Manufactured?

The iBOT® is manufactured, assembled, and built in the USA by Mobius Mobility, in the historic millyard of Manchester, New Hampshire!

Made in USA stamp
Does the iBOT® accept custom seating?

Currently the iBOT® offers seating options from Motion Concepts’ line of Ultra Low Maxx seating. This includes a variety of backs and sizes, leg rests/footrests, arm rests, head rests and positioning components. Accessories and components may be added from brands such as Ride Designs, Jay/Sunrise Medical, BodyPoint, KiMobility, Roho and more! Contact us today to talk to a member of our clinical staff and discuss how the iBOT® may be configured to fit your needs. 1-833-346-4268 or info@mobiusmobility.com.

What is terrain following / self-leveling?

On uneven terrain in 4-Wheel and Balance Modes, the powerbase follows the terrain, while the seat maintains its position. This allows an individual to maintain an upright seated posture.

Is power positioning available?

We are not able to offer power positioning on the iBOT® at this time. The iBOT® seat has a comfort tilt feature which allows for up to 20 degrees of tilt in Standard Mode, while stationary. In Balance Mode, the comfort tilt feature is also available, however the exact range is dependent on the user’s center of gravity. 

I am concerned I won’t be able to use Stair or Balance Mode, is there anything that can be done to remove access to these functions?

The iBOT® can be customized for each individual user, and that includes access to Balance and Stair Modes.

Does the iBOT® really climb stairs?

The iBOT® does not climb stairs on its own. The user, or their trained assistant, can use the iBOT® to climb stairs by shifting its center of gravity. 

Can I climb stairs myself?

Stair climbing is more about technique than strength. For more information, please reach out to Mobius Mobility at 833-346-4268 or clinical@mobiusmobility.com.

Can your user manual be found online?

Prior to beginning training, you will be given access to a digital copy of the user manual. A printed copy will be provided during training. 

Is the iBOT® approved for airline travel with the lithium-ion batteries?

YES! The batteries meet the criteria of the United Nations Manual of Tests and Criteria. We provide each user with an Airline Travel Card to instruct airline staff on how the device should be handled and stowed with batteries in place.

How are repairs handled?

95% of cases are resolved either over the phone or by shipping customer replaceable parts directly to the user. For example, the wheels and batteries have been designed for easy replacement with only the use of hand tools.

You can call us at 833-3GO-IBOT (833-346-4268) or email service@mobiusmobility.com to resolve the majority of service needs over the phone.

For repairs that require a technician, we will provide a service call or connect you to a certified iBOT® service technician.

Is customer service/tech support available 24 hours a day?

Yes! We have a 24 hour service line: if you need immediate iBOT® assistance, call (833) 346-4268 and dial option 9.

Our regular hours of operation are currently Mon-Fri 9:00am-5:00pm ET with major holidays being observed. 

Routine service requests should be directed to (833) 346-4268 (dial option 2). Our Mobius Mobility Service Technicians will address your call as quickly as possible. 

Do you need trunk control to use the iBOT®?

The iBOT® is controlled through a joystick. Unlike the Segway or a seated Segway, users are not required to use balance or trunk control to move the device. To use the iBOT® you need to be able to drive using a standard joystick, as we do not currently offer specialty controls. Positioning and supports needed will be considered during your evaluation.

How much does the iBOT® cost?

Final price will vary with options and seating requirements – call us for more information.

The standard equipment package includes:

  1. iBOT® PMD power base
  2. Motion Concepts Ultra Low Maxx Rehab Seat
  3. This includes: cane back, standard backrests, armrests, leg rests/footrests, and pelvic positioning belt
  4. Available add-ons: single-post fold-down back, selection of headrests, postural supports, assist handle, and cushions
  5. User Controller
  6. Add-ons: Swing-away mount, toggles, and midline mount available as add-ons
  7. USB port for charging accessories
  8. Batteries and charger (range extension batteries optional add-on)
  9. Securement brackets for tie down in a motor vehicle
  10. Lifetime phone customer support
  11. 5 Year Limited Warranty
Does insurance cover the iBOT?

Mobius Mobility is accredited through ACHC and can now direct bill some private insurance plans, striving to help you receive the maximum allowable benefit. Mobius Mobility can also bill Medicare.

For others, we can assist with documentation, including preliminary quotes for prior approval, but we do not direct bill your insurance carrier. Call for more information 1-833-346-4268. We do not accept Medicaid.

Will the VA pay for the iBOT®?

Veterans who receive care through the VA may be eligible to receive an iBOT® through VA FSS #36F79721D0202. Many VA facilities have covered the iBOT® for Veterans – we encourage you to go to your local VA and inquire about the iBOT® and schedule a seating assessment.

If you have questions about the process, please reach out to us at  info@mobiusmobility.com or 1-833-346-4268.

Check out our Veteran’s page by clicking the button below.

How long does it take to go through the process start to finish to purchase an iBOT®?

Typically, once your order has been submitted, it takes approximately 45-60 days for your iBOT® to be built and ready for your training.

Do you have any resources available to assist with funding?

Mobius Mobility’s Funding Specialists can provide you funding assistance information with respect to resources that are available. Call us at 833-3GO-IBOT (833-346-4268), or email info@mobiusmobility.com to get in touch!

For financing options please visit:
Service Credit Union: www.servicecu.com/ibot
Digital Credit Union: https://www.dcu.org/borrow/personal-loans/access-loans/ibot-accessibility-loans.html

What type of payment does Mobius Mobility accept?

Payments can be made by certified check, bank check, wire transfer or credit card. All credit card payments will be subject to a 3.6% credit card surcharge fee. 

Mobius Mobility also accepts CareCredit with no additional surcharge fee. 

Can I use my iBOT® as a seat in a motor vehicle?

Yes, the iBOT® is approved for Occupied Transport*. The securement options include 4-point tie down and an iBOT® EZ Lock docking system.

*When all seating components meet occupied seating requirements

Can I get lights on my iBOT®?

Yes, we offer two lighting packages that can be purchased as an additional accessory. You may choose a lighting package with or without directional turn signals.

More questions?

Our team is here to help.